By Nova is a jewelry brand dedicated to refined, wearable pieces designed for everyday elegance. Our collections are thoughtfully curated to offer timeless designs that complement both special occasions and daily wear.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed through secure, encrypted systems to ensure your information remains protected.

Yes. Safeguarding your information is a top priority. By Nova uses secure checkout technology and does not store your payment details.

If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order, and we will do our best to assist you.

We offer free standard shipping on orders over $100 within the United States. Orders below $100 will include a shipping fee, of $4.95 which will be calculated at checkout.

After your order has been shipped, delivery typically takes 6–9 business days (Monday through Friday). You will receive a tracking link once your package leaves our facility.

At this time, we only ship within the United States. We are focused on providing a reliable domestic experience and will share updates if we expand our shipping locations.

Please check your tracking link first for the most recent status updates. If more than 8 business days have passed and your package has not arrived, contact us at support@bynovajewelry.com, and we will investigate promptly.

You may return your jewelry within 14 days of delivery, provided the items are unused and in their original condition. Customers are responsible for return shipping costs. To start a return, please email us at support@bynovajewelry.com.

Once we receive and inspect your return, approved refunds are processed within 7 business days. Please allow additional time for your bank to post the credit to your account.

Yes, exchanges are available. If you would like a different design, please mention it in your return email, and our team will guide you through the process.